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Starboard has been providing helpdesk solutions for customers of all sizes since day one! Our helpdesk solutions are totally scalable and can accommodate small organizations and large alike. Every organization’s needs are different and we understand that. From dedicated onsite helpdesk technicians to remote support for teleworkers and branch offices, Starboard can cover all of your helpdesk needs.

Our Services Include:

  • Dedicated Onsite Helpdesk Technician – We develop a customized helpdesk plan and staff the helpdesk with the right technical personnel to meet your needs. Whether you need daily support or someone onsite just once per week, we can accommodate you.
  • Remote Helpdesk – Maybe you don’t need someone onsite, but need support for your mobile staff or branch offices. With our Remote Assistance Portal, we can log into any PC or server in the world that has an internet connection. This solution is totally secure and you are in total control of the sessions. For more information on these services, please visit the Remote Support page or read the FAQ.
  • Dedicated Communications Channel – No matter which helpdesk support option you choose, you will have a dedicated communications channel to our technical personnel. We will give you a dedicated email account for your organization that routes to all of our technical staff, so you can be sure that your needs are answered quickly and efficiently. Of course, we are always available by phone for more critical needs, and you will be provided with a list of dedicated contacts for your account.

Getting technical help when you need it is an essential asset for any organization. Whether it is a critical issue or just a quick question, having immediate access to qualified, friendly technical support personnel makes your organization more efficient. Our customers enjoy these benefits and find that their staffs are more productive, knowing that we are just a phone call or email away.

For more information on our customized helpdesk solutions or to schedule a no-cost evaluation of your needs, please contact us